Return/Refund Policy

Return & Refund Policy

Last updated: [12/21/25]

We want you to love your purchase. If something isn’t right, we’re here to help. Please read this policy carefully before requesting a return or refund.

1. Returns

We offer a customer-friendly return policy aligned with our suppliers’ commitments.

Free Returns

  • Free returns within 90 days of delivery for eligible items

  • Returns must be unused and in original packaging unless the item is defective

  • You must contact us before returning any item

Eligible Return Reasons

You may request a return or refund if:

  • The item arrives damaged or defective

  • You receive the wrong item

  • The package is lost in transit

  • The order is not delivered within 30 days of shipment

Proof (photos or videos) may be required to process your request.

Non-Returnable Situations

We do not accept returns for:

  • Incorrect address provided at checkout

  • Normal wear and tear

  • Damage caused by misuse

  • Requests made after the 90-day return window

2. Refunds

Refund Eligibility

You are eligible for a refund if:

  • Your package is lost

  • Your item arrives damaged or defective

  • Your order is not delivered within 30 days

Refund Options

Once approved, we may offer:

  • A full refund

  • A replacement item (at no extra cost)

Refunds are processed back to the original payment method within 5–10 business days after approval.

In most cases, returns are not required due to international shipping costs.

3. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos or videos showing the issue

  3. Include your order number

We will resolve the issue as quickly as possible.

4. Shipping, Delivery & Delays

Free Shipping

We offer free shipping on all orders.

Estimated Delivery Time

Estimated delivery time is 7-14 days depending on destination.

Lost or Undelivered Orders

  • If your package is lost or shows no delivery confirmation within 30 days, you may request a full refund or replacement

Shipping delays caused by customs, courier services, or peak seasons may occur, but we will assist you in resolving any issues.

5. Order Cancellations

  • Orders may be canceled within 12 hours of purchase

  • Once an order has been processed or shipped, it cannot be canceled

6. Shipping Costs

  • Original shipping fees are non-refundable

  • If a return is required, the customer may be responsible for return shipping costs unless the item is defective or incorrect

7. How to Start a Return or Refund

To request a return or refund, contact us at:

📧 Email: [support@strangerthings.com] 📦 Order Number: Required 📸 Photos/Videos: Required for all claims

Please do not send items back without contacting us first.

8. Security & Privacy

  • We offer safe and secure payments

  • Your personal information is never shared with third parties without consent

  • All customer data is protected and handled securely

9. Final Notes

  • We reserve the right to refuse refunds that do not meet this policy

  • Abuse of our return or refund policy may result in refusal of service

Thank you for shopping with us — we appreciate your trust and support!